Return Policy

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We accept order cancellation before the product leaves the factory or ships. If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.

Returns (if applicable)

We accept product returns. The customer has the right to apply for a return within 14 days after receiving the invoice.
To qualify for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
The customer can only be charged once for shipping (including returns); consumers cannot be charged for returns to return products.


Refund (if applicable)

After receiving and checking your return, we will send you an email to notify you that we have received the return. We will also notify you of the approval or rejection of the refund. If you approve the refund, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within 3 to 7 days.

Late or missing refund (if applicable)

If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time to officially release the refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all the steps but still have not received a refund, please contact us at love-extra@outlook.com.

Please contact our customer service at love-extra@outlook.com to obtain the return address.